To track your package, please visit http://tracking.pawshpal.com/

Please note that epacket tracking sometimes does not work properly until the product is received in your country.

Sorry for the inconvenience but rest assure that 99.999% of our shipments DO arrive safely.

It is the ONLY way we can ship cost effectively, and pass the savings on to you.

 


shipping-handling-policy

We deal with factories from all around the world and bring you the best value at the lowest possible price,

So we ship DIRECTLY from warehouses and factories, all over the world.

So, our free shipping takes anywhere between 2 to 4 weeks.

 

 


shipping-handling-policyshipping-handling-policyshipping-handling-policy

PACKAGING

Each package can be one of three, then put into shipping bag or carton, depending on the quantity.

shipping-handling-policy

Note that we avoid excessive packaging to pass on the savings to you and the rest of our customers.

We will declare you item as gift, or a low value item ($1-5) for customs convenience.

 

ON-TIME DELIVERY

Most orders are sent via China Post Air Mail or ePacket, which are fast and safe.

All items are in stock and we will ship out within 2-3 days upon receipt of payment (except weekends).

Estimated delivery time for most products is 20-30 days for free shipping to United States. Canada, Europe, Australia, and Asia . Other regions may take a bit longer.

If you do not receive your purchase within 60 days, you can ask for a full refund before order completion.

 

FULL REFUND/ MONEY BACK GUARANTEE

The buyer will get a full refund if the order does not arrive within the a reasonable time or if the item is not as described.

If the item is significantly different from the seller’s product description, the buyer can either

  1. return it and get a full refund
  2. get a partial refund and keep the item, as discussed with customer service rep.

To get the full refund, the buyer must

  1. submit a full report of description of your claims
  2. attach a picture of the buyer  (face fully visible) with the product, while holding a newspaper received that day (to prove time)

Once the requested documents are received, the buyer will receive instructions on where to send the product.

The buyer will receive the refund within 2-3 weeks of the completion of this process.

Note that the buyer is responsible for any shipping fees that may occur.

 

 

RETURN POLICY

If the product you receive is not as described or low quality, the we promises that you may return it before order completion and receive a full or partial refund.

The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.

 

GUARANTEED GENUINE

If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).

 

CUSTOMS TAX

We are unable to take any responsibtily for any custom delay or tax Please kindly understand it’s buyers‘ duty to deal with it.
Usually we can declare whatever value you want, and we will declare as a gift and lower value for most orders.

 

FEEDBACK

We do om best to provide best service and better productslf you love the items, please generously share your joys.
It’s very important of your good feedbacks.

One of our important duty is to fix all kinds of problems for customers Please don’t simply leave negative feedbacks.
Feel free to contact us.

 

PAYMENT

We also accept most online payments, including credit card and paypal. Bank to bank wire transfers might be possible – please contact us for more details.